Frustration – Update


07/04/2020 – Update

This morning I tried calling BA and, after 40 minutes of once again listening to “that tune”, I was eventually connected to one of BAs agents.

After explaining that the BA app would not help me sort out a booking for the Perth / KL leg of my journey, even though I had seen flights available on the Malaysia Airlines site, the agent put me on hold while she tried to sort out a flight.

When she came back, she informed me that the flight that I had seen, with availability yesterday, was fully booked in both Economy and Business classes.

I guess I shouldn’t be surprised. But I am still frustrated that there is no proactive help from BA.

After all, I booked tickets for all of my journey with BA. Their partner airline has cancelled the flight and my feeling is that BA, in sending the email notification have just washed their hands of the issue. If I don’t keep harrassing them then they will forget bout me and my wife.

So, the agents advice is that I should wait until next month to see how the worldwide airline network is looking. That, in May I should try booking flights via BA again and in the meantime, just sit tight.

Of course, that is all well and good. In May I can choose to either re-book, accept a voucher for future air travel or I can request a refund.

If I go down the refund path then I am fully responsible for my own travel. At the moment I have tickets, bought at October 2019 prices. Who knows what the prices will be for future flights.

Who knows how many of the major airlines will still be in existence since most are already requesting government handouts, are laying off thousands of staff and have grounded most if not all of their fleets.

This is a complex problem and I guess I will revisit it in May.

06/04/2020 – Initial Post

This is my first post with a Coronavirus link. Don’t panic, I’m not about to join the ranks of covidiots. What, I am about to share, is my frustration with the folks that I contracted to take me home.

Last October, my wife, Gerry, and I flew out to Perth WA. We booked return tickets with British Airways (BA), the flights being London to Perth via Kuala Lumpur (KL). BA serviced the London / Kuala Lumpur leg and partners Malaysia Airlines serviced the remaining Kuala Lumpur / Perth leg.

The outward journey was almost trouble free, apart from a little glitch over boarding cards for the KL / Perth leg. However, we duly arrived in Australia, met up with our family and here we have been ever since.

Little did we know, at that time, what the world had in store for us. In fact, little did anybody know.

So up pops Covid-19 or Coronavirus, throws the whole world into chaos. Not the least of which is the worlds airlines.

A short while ago I received an email from BA informing me that my flight from Perth to KL is cancelled. Of course behind this cancellation is the fact that Malaysia closed its borders to all foreigners. Amazingly, the KL / London leg is still scheduled.

Which is where my frustration comes in.

The BA email provided links to change my flights or accept a voucher … aka … IOU or grab a refund. Since I still need to get home I chose to explore the flight change option.

Of course things are changing so rapidly I didn’t really expect this to go smoothly. However, I was surprised that the BA supplied link came back with the following …

This was a surprise since I had already been on the Malaysia Airlines website and it was indicating flight availability.

It seems that the BA app can only see BA flights.

So, I thought I would try going direct to Malaysia Airlines. After a surprisingly short wait I was connected with a very pleasant lady. I explained my dilemma, she called up my details on her system. She then politely explained to me that she cannot transfer my booking to a new flight.

The reason for this, is that my tickets are not on Malaysia Airlines “ticket stock”.

This confirmed, apparently, by the ticket number commencing with “125”. Bottom line was that I had to go back to BA. Obviously I need to speak to a real person, not an app.

The BA Customer Service number is for an office over east. What that means is by the time you get up in Perth, they have all gone to lunch. It’s obviously not that bad but it might just as well be.

I listened to the “all our customer service reps are busy” message many, many times. In between messages, I listened to an ear bleedingly tinny recording of the BA theme, The Flower Duet from Léo Delibes Lakmé. Not the beautiful operatic version but one that sounds like it is being played on a National Steel Guitar recorded through a length of steel pipe. Don’t get me wrong, I have nothing against the National Steel Guitar. Over and over I listen while waiting for a customer service rep. After an hour I have a headache and have lost the will to live. Eventually, I hang up. Resolved to call again tomorrow, earlier.

I used to like that tune.

Frustration


This is my first post with a Coronavirus link. Don’t panic, I’m not about to join the ranks of covidiots. What, I am about to share, is my frustration with the folks that I contracted to take me home.

Last October, my wife, Gerry, and I flew out to Perth WA. We booked return tickets with British Airways (BA), the flights being London to Perth via Kuala Lumpur (KL). BA serviced the London / Kuala Lumpur leg and partners Malaysia Airlines serviced the remaining Kuala Lumpur / Perth leg.

The outward journey was almost trouble free, apart from a little glitch over boarding cards for the KL / Perth leg. However, we duly arrived in Australia, met up with our family and here we have been ever since.

Little did we know, at that time, what the world had in store for us. In fact, little did anybody know.

So up pops Covid-19 or Coronavirus, throws the whole world into chaos. Not the least of which is the worlds airlines.

A short while ago I received an email from BA informing me that my flight from Perth to KL is cancelled. Of course behind this cancellation is the fact that Malaysia closed its borders to all foreigners. Amazingly, the KL / London leg is still scheduled.

Which is where my frustration comes in.

The BA email provided links to change my flights or accept a voucher … aka … IOU or grab a refund. Since I still need to get home I chose to explore the flight change option.

Of course things are changing so rapidly I didn’t really expect this to go smoothly. However, I was surprised that the BA supplied link came back with the following …

This was a surprise since I had already been on the Malaysia Airlines website and it was indicating flight availability.

It seems that the BA app can only see BA flights.

So, I thought I would try going direct to Malaysia Airlines. After a surprisingly short wait I was connected with a very pleasant lady. I explained my dilemma, she called up my details on her system. She then politely explained to me that she cannot transfer my booking to a new flight.

The reason for this, is that my tickets are not on Malaysia Airlines “ticket stock”.

This confirmed, apparently, by the ticket number commencing with “125”. Bottom line was that I had to go back to BA. Obviously I need to speak to a real person, not an app.

The BA Customer Service number is for an office over east. What that means is by the time you get up in Perth, they have all gone to lunch. It’s obviously not that bad but it might just as well be.

I listened to the “all our customer service reps are busy” message many, many times. In between messages, I listened to an ear bleedingly tinny recording of the BA theme, The Flower Duet from Léo Delibes Lakmé. Not the beautiful operatic version but one that sounds like it is being played on a National Steel Guitar recorded through a length of steel pipe. Don’t get me wrong, I have nothing against the National Steel Guitar. Over and over I listen while waiting for a customer service rep. After an hour I have a headache and have lost the will to live. Eventually, I hang up. Resolved to call again tomorrow, earlier.

I used to like that tune.

A Birthday Treat


It was my wife’s birthday a couple of weeks ago and as a special treat I took her up to London for a bit of sight-seeing, a meal or two and a show. We stayed at the Citadines Hotel Trafalgar Square which, although not cheap, is very handy for all the touristy things in our great capital city.

Citadines
Citadines Hotel Trafalgar Square

A surprise notification of a parcel delivery delayed our departure, causing us to arrive in the late afternoon. On arrival we were efficiently checked in, and soon installed in our room. As we were meeting up with our granddaughter and her husband later for a meal we didn’t immediately head out to explore. Our decision was cemented by the fact that it was raining outside. We therefore, elected to relax a little, with a cup of tea.

Later that evening we met up with Hayley and Nick, at Skylon where we had a very enjoyable meal.

To start, Gerry had Pressed Watermelon (with Avocado, Shimeji mushrooms, yellow baby plum tomato, lemongrass, chickweed), Hayley had Smoked Salmon cannelloni (Creme fraiche, gribiche, salmon caviar, chervil). Nick and I both elected to have the Pan seared foie gras (Pickled cherries, apricot gel, toasted hazelnuts, oats, nasturtium leaves, cherry blossom).

For the main course I had Scottish Angus Cross beef fillet (Wild garlic, grelot onions, crispy shallots) while the others all chose the Roasted Lamb cannon (Crispy belly, wild mushrooms, baby artichokes, cherry tomatoes).

A hard act to follow but none of us could resist having a dessert. Gerry, a sucker for strawberries, had the Gariguette Strawberries (Elderflower meringue, rose jelly, strawberry sorbet) while the rest of us plumped for the Iced Cappuccino Souffle (Bailey’s chocolate bon-bon). Gerry’s dessert looked fabulous ….

Restaurant
Skylon – Gariguette Strawberries

All of the food was superb and even better, that evening, there was a fifty percent discount celebrating Skylons new chef. Suitably sated and buoyed by a great evening we trudged back over the river to our hotel for a good nights rest.

The next morning we headed out to do a bit of touristy exploring. Our initial target destination was Westminster Abbey. Neither of us having been there before, despite many visits to London.

Whitehall – London

Travelling on foot we strolled through Whitehall Gardens, situated between the Whitehall buildings and the embankment….

There are three statues within Whitehall Gardens. They commemorate William Tyndale an English scholar who became well-known for his translation of the Bible into English, Sir Henry Bartle Frere  a British colonial administrator who had a successful career in India eventually rising to become Governor of Bombay and General Sir James Outram an English general who fought in the Indian Rebellion of 1857.

Looking across the river we had a distant view of the Shard seeming surrounded by the many cranes that dot the London skyline.

Shard – London

None of those cranes are anywhere near the Shard, just an illusion of perspective.

Also across the river is the iconic London Eye, towering over the nearby buildings. Principle amongst them is London’s County Hall.

London Eye & London County Hall

As you can see from the sky, the weather was very dull. Although, thankfully, not a drop of rain.

As we strolled along the embankment we came across the Battle of Britain Memorial Sculpture. A very striking work which certainly captures the emotion and horror of the times.

By now we were in sight of the Palace of Westminster, aka the Houses of Parliament.

We arrived at Westminster Abbey shortly after eleven AM and joined the throng making their way inside this ancient building.

Not unexpected, but security is tight and, from the notices, I was concerned that my camera bag might be deemed too big. However, after a short wait in a queue and a cursory check by the security guard we were in. Unfortunately, no photography of any kind is allowed inside the abbey. So the previous shots are all either outside or in and around the cloisters. However, they do make photos available for download, free. So here are a few ….

After so much history and culture we were not a little peckish. So we partook of a rather nice lunch in the Abbey Cellarium Cafe where Gerry had the Bream and I had the Chicken & Leek Pie.

After lunch we strolled over to Covent Garden. Enroute we passed the Cenotaph and the Monument to the Women of World War II. The Cenotaph was originally a temporary structure, erected for a peace parade following the end of the First World War. It was replaced in 1920 by a permanent structure and designated the United Kingdom’s official national war memorial.

The Monument to the Women of World War II depicts 17 sets of clothing and uniforms around the sides, symbolising the hundreds of jobs women undertook in World War II, and then gave back for the homecoming men at the end of the war. They include uniforms as worn by the Women’s Land Army, Women’s Royal Naval Service, a nursing cape, and a police overall.

Also along the route we passed Downing Street, Horse Guards and the Coliseum Theatre, our venue for later this evening.

Covent Garden is a district of Westminster and is associated with the former fruit-and-vegetable market which is now a popular shopping and tourist site. The district is a mix of independent shops, street performers and historical buildings, theatres and entertainment facilities, including the London Transport Museum and the Theatre Royal, Drury Lane.

As we arrived there was an escapologist reaching his grand finale.  We spent an hour or so browsing the many shops and stalls intermittently being entertained. There was a juggler ….

Juggler – Covent Garden

…… a contortionist or, as he would have it, a Yogi ….

Contortionist – Covent Garden

And then while we were sitting having a cup of tea we were entertained musically by an opera singer, followed by a string quartet ….

After a super day we headed back to our hotel to freshen up before heading out to the theatre where our day was completed by possibly the best show in London at the moment, Bat out of Hell, the musical.

Gotcha !!!


On 13th November a girl was walking along a street in Plaistow, east London, when a man ran up behind her and punched her in the head. He then turned around and left the way he came. With that single stroke she was felled like a tree. Her attacker left her face down on the pavement with broken teeth.

The police made CCTV footage available in their search for the thug that attacked this girl.

On Friday Michael Ayoade, 34, appeared at Thames Magistrates’ Court where he plead guilty to assault and occasioning actual bodily harm.

This cowardly unprovoked act must be punished with the maximum sentence that the law allows.

Let The Games Begin


I’ve been sitting here this evening watching the opening ceremony for the London 2012 Paralympics. Although viewing remotely you cannot help but get caught up in the atmosphere. The enthusiasm being shown by the both the spectators and the athletes is infectious. The show is, as expected, less intricate and in general a lower key affair than the olympics which so dominated our lives earlier this year. Having said that it is no less colourful, no less special.

Anyone who knows me will tell you that I am not normally a sporty person. That is I don’t normally watch sports unless they involve two or four wheels travelling at speeds in excess of 100 miles per hour. However, I did get hooked by the various disciplines and dipped into most at least once. And some, like handball and volleyball (no, not the beach variety) I watched on numerous occasions. Suffice it to say I am now looking forward to watching the Paralympics, to being introduced to some new and unique sports.

But most of all I am looking forward to, vicariously perhaps, sharing the excitement and the pleasure of the athletes as they compete and as they win their various medals. Of course I want to see Team GB succeed and dominate the medal tables but, just as with the Olympics, it doesn’t really matter. The spectators at the olympics didn’t discriminate. They cheered on all the teams, all the competitors regardless of which country they represented. Of course they cheered louder for the home team, that’s to be expected. So I am looking forward to sharing again in the warmth that was demonstrated during the olympics.

So I say again, Bring It On, Let The Games Begin.