Tag: energy

Scottish Power Not So SmartMeter


A couple of years ago I submitted to the wave of advertising singing the praises of SmartMeters. I contacted our energy company and a smart meter was duly installed. One of the primary reasons for me agreeing to the smart meter installation was to mitigate the sheer mountain of stuff that I had to move whenever Scottish Power wanted a meter reading. Invariably their rep would turn up while we were eating. Our house is one of six , of this style, on this development. However, it is the only one that has its garage attached to the end of the house. The utility meters are situated on that end wall, which means that the meters are inside the garage. A big thank you to the builders for that decision.

So meter installed and I can now read my energy usage via an app on my phone. Around December of 2021 the smart meter ceased recording my gas usage. Scottish Power continued taking my payments but started sending me messages similar to the one below …

We’re unable to communicate with your meter at the moment. To help us provide you with an accurate bill, please read your meter and submit the reading at http://www.scottishpower.co.uk/my-account/meter-readings/authenticate?ca=81401146019 Need help to read your meter? Visit http://www.scottishpower.co.uk/read-your-meter

Earlier this year, due to another request for a meter reading, I caved in and moved my junk to gain access to the meters. Did the electric reading no bother. However the gas meter display was blank. Obviously I was not surprised since they had not been able to take the readings since the previous December. This being August. A phone call was required.

After being on hold for a very long time I eventually got to speak to a rep. She gave me instructions on how to wake up my meter and take the reading. Of course, I took this opportunity to raise the issue of my less than smart meter and its inability to take the gas readings.

I asked why they, Scottish Power, knowing my meter wasn’t passing on my energy usage data, hadn’t sent someone out to fix it ???

Then she dropped the bomb …… I wasn’t alone !!!

Apparently, many of us who jumped on the SmartMeter bandwagon were literally in the same boat. We had the Gen 1 meters and they had a software bug. Those who had delayed getting the SmartMeter typically had the Gen 2 meter and were not experiencing issues.

Don’t worry she said, because a fix is going to be rolled out. Everyone will be back up working by the end of October. Well, you guessed it. October came and then became a fast receding memory. No Fix.

Nothings changed. Well actually that isn’t entirely true. My SmartMeter no longer records the electricity usage. So now, no gas readings, no electricity readings. Unless I move my junk and take a manual reading. Bloody marvellous.

So, Scottish Power continue to inform me that my SmartMeter isn’t working, continue to request manual readings and continue to do nothing about fixing my meter.

Biggest slap in the face is that they continue to advertise the merits of having a smart meter installed.

And worst of all, due to the current energy crisis, I am trapped as their customer.

No energy companies are taking on new customers.

Conundrum


I am currently languishing in the Perth suburbs, Western Australia.

Last October, my son-in-law Steve was diagnosed with a brain tumour (glioblastoma). Very quickly, following the diagnosis, he was whisked into hospital for brain surgery. At the time we didn’t know how much after care he would need but we offered to help out and so my wife and I travelled out to Oz to provide support.

After care wasn’t the issue. Steve really recovered well after the surgery with no real pain and none of the residual weakness that would have been present following an abdominal or chest operation.

No, the follow up treatment and schedule was the real issue.

The radiotherapy was daily, Monday to Friday, for six weeks. Whilst the chemotherapy was tablet form, taken daily Monday to Sunday during the same six weeks. Following the surgery Steve was forbidden to drive for the next six to twelve months. So, to enable my daughter to carry on working, my role was to act as chauffer. Daily trips to Fiona Stanley Hospital, Perth interspersed with trips to Sir Charles Gairdner Hospital, also in Perth. As well as various trips for blood tests and scans.

As the chemo built up in his system, the expected nausea and fatigue and exhaustion also built up. Alongside all this came the loss of appetite and corruption of taste buds.

And here is the conundrum.

What do you feed someone, who has all this going on ?

Even after the initial course of chemo and radio therapies has been completed, the dietary disruption continues.

After all, it is hard enough, under normal circumstances, to cater for the normal familial likes and dislikes of

  1. a granddaughter who doesn’t eat meat that isn’t chicken or ham (unless its a burger or a rissole, then almost anything goes) and has a limited set of veggie likes (eats broccoli and cauliflower but not green beans or pumpkin). By the way she loves fish but won’t eat salmon.
  2. a wife who loves fish especially salmon, has a short list of veggies (eats cauliflower but not broccoli and no sprouts or carrots) and doesn’t eat “spicy” food or creamy food i.e. white sauces are something of a minefield. Still waiting for the clear definition of what constitutes spicy.
  3. a daughter who also doesn’t like “spicy” food, likes fish that isn’t salmon or trout. Not sure about tuna ??? Eats most veggies (definitely no sprouts) and all non chicken meats have to be cooked to near charcoal point i.e. no pink

Before the tumour and chemo, Steve used to pretty much eat everything. Now he finds the flavour of most foods to be too strong, overpowering.

So, bland is the order of the day. Steamed fish or chicken predominates. Or the same but simply pan fried or baked. No sauces and definitely no herbs or spices. Some meals comprise just two tenderloin chicken pieces, total weight around 60g, steamed and maybe accompanied by a couple of carrot batons and/or a small broccoli floret.

So, how do I feed Steve without overpowering his hypersensitive taste-buds ? How do I coax him to eat a bit more as his energy levels are already depleted due to the chemo ? The lack of food does nothing to boost those already depleted levels. How do I introduce a bit of variety to his diet ?

Although he completed the initial concurrent chemo / radio therapies, my son-in-law has now started a new regime. He takes a five day course of tablet form chemotherapy, one week in four.

So, the disruption to taste, appetite, stamina and energy levels will be continuing for the next six months at least, maybe even for twelve.

Any suggestions ?

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