Scottish Power Not So SmartMeter


A couple of years ago I submitted to the wave of advertising singing the praises of SmartMeters. I contacted our energy company and a smart meter was duly installed. One of the primary reasons for me agreeing to the smart meter installation was to mitigate the sheer mountain of stuff that I had to move whenever Scottish Power wanted a meter reading. Invariably their rep would turn up while we were eating. Our house is one of six , of this style, on this development. However, it is the only one that has its garage attached to the end of the house. The utility meters are situated on that end wall, which means that the meters are inside the garage. A big thank you to the builders for that decision.

So meter installed and I can now read my energy usage via an app on my phone. Around December of 2021 the smart meter ceased recording my gas usage. Scottish Power continued taking my payments but started sending me messages similar to the one below …

We’re unable to communicate with your meter at the moment. To help us provide you with an accurate bill, please read your meter and submit the reading at http://www.scottishpower.co.uk/my-account/meter-readings/authenticate?ca=81401146019 Need help to read your meter? Visit http://www.scottishpower.co.uk/read-your-meter

Earlier this year, due to another request for a meter reading, I caved in and moved my junk to gain access to the meters. Did the electric reading no bother. However the gas meter display was blank. Obviously I was not surprised since they had not been able to take the readings since the previous December. This being August. A phone call was required.

After being on hold for a very long time I eventually got to speak to a rep. She gave me instructions on how to wake up my meter and take the reading. Of course, I took this opportunity to raise the issue of my less than smart meter and its inability to take the gas readings.

I asked why they, Scottish Power, knowing my meter wasn’t passing on my energy usage data, hadn’t sent someone out to fix it ???

Then she dropped the bomb …… I wasn’t alone !!!

Apparently, many of us who jumped on the SmartMeter bandwagon were literally in the same boat. We had the Gen 1 meters and they had a software bug. Those who had delayed getting the SmartMeter typically had the Gen 2 meter and were not experiencing issues.

Don’t worry she said, because a fix is going to be rolled out. Everyone will be back up working by the end of October. Well, you guessed it. October came and then became a fast receding memory. No Fix.

Nothings changed. Well actually that isn’t entirely true. My SmartMeter no longer records the electricity usage. So now, no gas readings, no electricity readings. Unless I move my junk and take a manual reading. Bloody marvellous.

So, Scottish Power continue to inform me that my SmartMeter isn’t working, continue to request manual readings and continue to do nothing about fixing my meter.

Biggest slap in the face is that they continue to advertise the merits of having a smart meter installed.

And worst of all, due to the current energy crisis, I am trapped as their customer.

No energy companies are taking on new customers.

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