Frustration – Update


07/04/2020 – Update

This morning I tried calling BA and, after 40 minutes of once again listening to “that tune”, I was eventually connected to one of BAs agents.

After explaining that the BA app would not help me sort out a booking for the Perth / KL leg of my journey, even though I had seen flights available on the Malaysia Airlines site, the agent put me on hold while she tried to sort out a flight.

When she came back, she informed me that the flight that I had seen, with availability yesterday, was fully booked in both Economy and Business classes.

I guess I shouldn’t be surprised. But I am still frustrated that there is no proactive help from BA.

After all, I booked tickets for all of my journey with BA. Their partner airline has cancelled the flight and my feeling is that BA, in sending the email notification have just washed their hands of the issue. If I don’t keep harrassing them then they will forget bout me and my wife.

So, the agents advice is that I should wait until next month to see how the worldwide airline network is looking. That, in May I should try booking flights via BA again and in the meantime, just sit tight.

Of course, that is all well and good. In May I can choose to either re-book, accept a voucher for future air travel or I can request a refund.

If I go down the refund path then I am fully responsible for my own travel. At the moment I have tickets, bought at October 2019 prices. Who knows what the prices will be for future flights.

Who knows how many of the major airlines will still be in existence since most are already requesting government handouts, are laying off thousands of staff and have grounded most if not all of their fleets.

This is a complex problem and I guess I will revisit it in May.

06/04/2020 – Initial Post

This is my first post with a Coronavirus link. Don’t panic, I’m not about to join the ranks of covidiots. What, I am about to share, is my frustration with the folks that I contracted to take me home.

Last October, my wife, Gerry, and I flew out to Perth WA. We booked return tickets with British Airways (BA), the flights being London to Perth via Kuala Lumpur (KL). BA serviced the London / Kuala Lumpur leg and partners Malaysia Airlines serviced the remaining Kuala Lumpur / Perth leg.

The outward journey was almost trouble free, apart from a little glitch over boarding cards for the KL / Perth leg. However, we duly arrived in Australia, met up with our family and here we have been ever since.

Little did we know, at that time, what the world had in store for us. In fact, little did anybody know.

So up pops Covid-19 or Coronavirus, throws the whole world into chaos. Not the least of which is the worlds airlines.

A short while ago I received an email from BA informing me that my flight from Perth to KL is cancelled. Of course behind this cancellation is the fact that Malaysia closed its borders to all foreigners. Amazingly, the KL / London leg is still scheduled.

Which is where my frustration comes in.

The BA email provided links to change my flights or accept a voucher … aka … IOU or grab a refund. Since I still need to get home I chose to explore the flight change option.

Of course things are changing so rapidly I didn’t really expect this to go smoothly. However, I was surprised that the BA supplied link came back with the following …

This was a surprise since I had already been on the Malaysia Airlines website and it was indicating flight availability.

It seems that the BA app can only see BA flights.

So, I thought I would try going direct to Malaysia Airlines. After a surprisingly short wait I was connected with a very pleasant lady. I explained my dilemma, she called up my details on her system. She then politely explained to me that she cannot transfer my booking to a new flight.

The reason for this, is that my tickets are not on Malaysia Airlines “ticket stock”.

This confirmed, apparently, by the ticket number commencing with “125”. Bottom line was that I had to go back to BA. Obviously I need to speak to a real person, not an app.

The BA Customer Service number is for an office over east. What that means is by the time you get up in Perth, they have all gone to lunch. It’s obviously not that bad but it might just as well be.

I listened to the “all our customer service reps are busy” message many, many times. In between messages, I listened to an ear bleedingly tinny recording of the BA theme, The Flower Duet from Léo Delibes Lakmé. Not the beautiful operatic version but one that sounds like it is being played on a National Steel Guitar recorded through a length of steel pipe. Don’t get me wrong, I have nothing against the National Steel Guitar. Over and over I listen while waiting for a customer service rep. After an hour I have a headache and have lost the will to live. Eventually, I hang up. Resolved to call again tomorrow, earlier.

I used to like that tune.

Frustration


This is my first post with a Coronavirus link. Don’t panic, I’m not about to join the ranks of covidiots. What, I am about to share, is my frustration with the folks that I contracted to take me home.

Last October, my wife, Gerry, and I flew out to Perth WA. We booked return tickets with British Airways (BA), the flights being London to Perth via Kuala Lumpur (KL). BA serviced the London / Kuala Lumpur leg and partners Malaysia Airlines serviced the remaining Kuala Lumpur / Perth leg.

The outward journey was almost trouble free, apart from a little glitch over boarding cards for the KL / Perth leg. However, we duly arrived in Australia, met up with our family and here we have been ever since.

Little did we know, at that time, what the world had in store for us. In fact, little did anybody know.

So up pops Covid-19 or Coronavirus, throws the whole world into chaos. Not the least of which is the worlds airlines.

A short while ago I received an email from BA informing me that my flight from Perth to KL is cancelled. Of course behind this cancellation is the fact that Malaysia closed its borders to all foreigners. Amazingly, the KL / London leg is still scheduled.

Which is where my frustration comes in.

The BA email provided links to change my flights or accept a voucher … aka … IOU or grab a refund. Since I still need to get home I chose to explore the flight change option.

Of course things are changing so rapidly I didn’t really expect this to go smoothly. However, I was surprised that the BA supplied link came back with the following …

This was a surprise since I had already been on the Malaysia Airlines website and it was indicating flight availability.

It seems that the BA app can only see BA flights.

So, I thought I would try going direct to Malaysia Airlines. After a surprisingly short wait I was connected with a very pleasant lady. I explained my dilemma, she called up my details on her system. She then politely explained to me that she cannot transfer my booking to a new flight.

The reason for this, is that my tickets are not on Malaysia Airlines “ticket stock”.

This confirmed, apparently, by the ticket number commencing with “125”. Bottom line was that I had to go back to BA. Obviously I need to speak to a real person, not an app.

The BA Customer Service number is for an office over east. What that means is by the time you get up in Perth, they have all gone to lunch. It’s obviously not that bad but it might just as well be.

I listened to the “all our customer service reps are busy” message many, many times. In between messages, I listened to an ear bleedingly tinny recording of the BA theme, The Flower Duet from Léo Delibes Lakmé. Not the beautiful operatic version but one that sounds like it is being played on a National Steel Guitar recorded through a length of steel pipe. Don’t get me wrong, I have nothing against the National Steel Guitar. Over and over I listen while waiting for a customer service rep. After an hour I have a headache and have lost the will to live. Eventually, I hang up. Resolved to call again tomorrow, earlier.

I used to like that tune.

Conundrum


I am currently languishing in the Perth suburbs, Western Australia.

Last October, my son-in-law Steve was diagnosed with a brain tumour (glioblastoma). Very quickly, following the diagnosis, he was whisked into hospital for brain surgery. At the time we didn’t know how much after care he would need but we offered to help out and so my wife and I travelled out to Oz to provide support.

After care wasn’t the issue. Steve really recovered well after the surgery with no real pain and none of the residual weakness that would have been present following an abdominal or chest operation.

No, the follow up treatment and schedule was the real issue.

The radiotherapy was daily, Monday to Friday, for six weeks. Whilst the chemotherapy was tablet form, taken daily Monday to Sunday during the same six weeks. Following the surgery Steve was forbidden to drive for the next six to twelve months. So, to enable my daughter to carry on working, my role was to act as chauffer. Daily trips to Fiona Stanley Hospital, Perth interspersed with trips to Sir Charles Gairdner Hospital, also in Perth. As well as various trips for blood tests and scans.

As the chemo built up in his system, the expected nausea and fatigue and exhaustion also built up. Alongside all this came the loss of appetite and corruption of taste buds.

And here is the conundrum.

What do you feed someone, who has all this going on ?

Even after the initial course of chemo and radio therapies has been completed, the dietary disruption continues.

After all, it is hard enough, under normal circumstances, to cater for the normal familial likes and dislikes of

  1. a granddaughter who doesn’t eat meat that isn’t chicken or ham (unless its a burger or a rissole, then almost anything goes) and has a limited set of veggie likes (eats broccoli and cauliflower but not green beans or pumpkin). By the way she loves fish but won’t eat salmon.
  2. a wife who loves fish especially salmon, has a short list of veggies (eats cauliflower but not broccoli and no sprouts or carrots) and doesn’t eat “spicy” food or creamy food i.e. white sauces are something of a minefield. Still waiting for the clear definition of what constitutes spicy.
  3. a daughter who also doesn’t like “spicy” food, likes fish that isn’t salmon or trout. Not sure about tuna ??? Eats most veggies (definitely no sprouts) and all non chicken meats have to be cooked to near charcoal point i.e. no pink

Before the tumour and chemo, Steve used to pretty much eat everything. Now he finds the flavour of most foods to be too strong, overpowering.

So, bland is the order of the day. Steamed fish or chicken predominates. Or the same but simply pan fried or baked. No sauces and definitely no herbs or spices. Some meals comprise just two tenderloin chicken pieces, total weight around 60g, steamed and maybe accompanied by a couple of carrot batons and/or a small broccoli floret.

So, how do I feed Steve without overpowering his hypersensitive taste-buds ? How do I coax him to eat a bit more as his energy levels are already depleted due to the chemo ? The lack of food does nothing to boost those already depleted levels. How do I introduce a bit of variety to his diet ?

Although he completed the initial concurrent chemo / radio therapies, my son-in-law has now started a new regime. He takes a five day course of tablet form chemotherapy, one week in four.

So, the disruption to taste, appetite, stamina and energy levels will be continuing for the next six months at least, maybe even for twelve.

Any suggestions ?

Sculpture By The Sea – 2019


In a recent post I made mention of last years Cottesloe ‘Sculpture By the Sea’ exhibition. Acknowledging the fact that I had visited, but not shared any pictures from that time. So, here they are. All images were taken using my mobile, which actually takes quite good shots……when I remember not to use it like a Kodak box camera.

Rolling The Earth – Tae-Geun Yang

Loved this one. Made me smile

Didn’t really catch the essence of this one. It deserved better treatment than I gave it.

Two for the price of one. Kit on or Kit off. You decide.

Thoughts of Pinocchio – Kim Bongsoo

I was always told not to pick my nose. But if I must, try and pick a better one. This one’s a cracker.

Here’s a subject to really get your teeth into.

Reminded me of an old style paper Christmas decoration.

This one really needed some bright sunshine to really set it off.

Although I liked Al-Mashoof I really didn’t understand either of these.

Vintage I Bush Truck – Janine McAullay

A lot of character in this truck but not one item of man made material. Or so the artist said, on the TV the previous evening.

And finally, a trio of mystery items. I really did not get any of them. Perhaps you can see what the artist can see.