Merry Christmas to you all. And I truly mean that. I hope you have managed to have a great time, and that you have managed to stay healthy, despite Covids best efforts and those of the other seasonal diseases that tend to crop up at this time of the year.
Over past years Gerry and / or I have managed to contract one of the various bugs doing the rounds during the Christmas period. Being sick really does take the edge off things especially when it means not seeing the grandkids opening their presents.
However, an unexpected benefit of the precautions taken, during the Covid pandemic ,seemed to be a reduction in the number of these seasonal infections. Sadly, now that many of the precautions have been relaxed there are many bugs doing the rounds. And, of course, Gerry has gone down with the dreaded lurgy, yet again. I say yet again, as this must be the third bug she has contracted this year.
Usually we are scanning around for the culprit, hunting down patient zero, searching for the one that passed on their germs. However, this year there are several candidates.
On the Friday before Christmas we were visited by a friend who said her husband was suffering with something. On the Saturday, Christmas Eve and our 45th Wedding Anniversary, we were visited by our daughter Angie and her husband Jon. He was suffering with a sore throat, croaking well.
That brings us to Christmas Day itself. Our granddaughter Keeley was hosting us this year, and of course nobody wanted to call it off, but, Keeley and her eldest, were both suffering with their own lurgy variant. And we didn’t see her youngest as he was in bed all day doing battle with his own lurgy. Although we had a good time and the food was yummy, the day was a little subdued. The edge had definitely been taken off.
Obviously, the odds were not in our favour and Gerry started with a tickly, then sore, throat late on Monday, Boxing Day. And there we have it, multiple folks at which to point the finger of blame.
Our concern is, as always, that anytime Gerry contracts one of these coughy cold/flu things, it invariably travels down onto her chest and evolves into a chest infection. Earlier this year she had two such episodes resulting in three prescriptions of antibiotics.
This morning, wanting to get a jump on things, I started the marathon task of trying to get an appointment to see / speak to a doctor. To stand a chance of getting an appointment, you have to start calling Crookhorn Surgery at 08:00. I started calling on the dot, with the following results ……
75 Calls = Number of attempted calls when the line was engaged.
This is only possible when using a modern phone, hitting redial immediately the system drops the call. I can’t imagine what folks do that are still reliant on landline phones and those that aren’t au fait with modern technology.
7 Calls = Number of calls picked up by the automated system, where I had to listen, excitedly, to a message which informed me that they were busy and to call back later. At which point the call is cut leading to huge disappointment.
At 08:13, after some 82 redials, I managed to break through to join a queue where I was informed, regularly, that my wait time was one minute. After some time I actually spoke to a human. The net result, after just under 10 minutes, was that we had been triaged and informed that we would receive a call from a doctor by 13:00.
This is better than last time where we attempted to get through, and, after 40 minutes were informed that there were no more appointments that day and that we would have to call back the following morning.
The good news from this, is that we had received the call from the GP, who duly prescribed the antibiotics. At 10:21 I received a text from the pharmacy to say that the script was ready for collection. By 11:30 Gerry had taken her initial dose.
Obviously, this is an improvement over our previous experience. But it does not reflect well on the NHS. Covid regularly gets the blame for whatever ails the NHS. All I can say is that prior to 2019 we were able to get appointments fairly easily, that we actually got to see a doctor on almost every occasion. Since 2019, trying to phone for an appointment is a chore, which rarely results in a face to face appointment.
Today my wife was called by a doctor who prescribed antibiotics over the phone. He didn’t see my wife, didn’t take her temperature, didn’t listen to her chest / lungs. This is not the NHS service that we are used to. But it seems that we are going to have to accept this as the new norm.