My experience with items ordered via Amazon has, until now, been faultless.
A few days ago, I ordered two T-shirts with a scheduled delivery of some time on Friday.
The due date arrived, as did an email confirming the imminent delivery. In the email was a tracking link, which I selected.
Up popped a map showing the delivery van was less than a mile away and that I was the 3rd delivery. And, a few minutes later, it showed that I was next, so I prepared myself to go answer the door.
Time passed, no sign of the driver. It was gone eight in the evening, so dark outside. We have a hedge that blocks our view of the driveway, but I could see the van headlights. I could hear the thumps as doors were opened and closed. Then, through the trees, I spotted a van driving away.
I checked the app, and much to my surprise, it indicated that my goods had been delivered. It further stated that my goods had been stuffed through my letterbox.
How could that be ?
As I said, it was dark outside, but anyone coming to my door would have triggered my Ring doorbell/camera and also the sensor controlled floodlight. No such trigger occurred.
I checked with my immediate neighbours but nobody had erroneously received my delivery.
So I contacted Amazon, thinking they could contact the driver, and as it had only been a few minutes, he would still be in the area.
Apparently, once the driver leaves the depot, there is no way to contact them !!!
The guy I was talking to was very good and he raised a complaint for me. Arranged a refund for the goods and sent me a confirmation email.
However, that is hardly the point. I actually wanted the T-shirts. I had wasted my time, and his.
It’s been two days now, so I would hope that if he had actually delivered my goods a bit further afield, then the recipient would have walked them round to my house.
The driver is either very lazy or a thief.
This is the first time I have had any issues with Amazon and I hope it’s the last.
WrAnTz 