Idiotic Outpatient Appointment Rules


On Tuesday 9th October, 2012 I had just completed an appointment with the consultant dealing with my Prostate Cancer. I left the hospital clutching the details of my next appointment.

Having elected for  “Active Surveillance” the next appointment, to review PSA blood test results, was scheduled for four months time. i.e. 11:10 on Monday 18th February, 2013

A while later, seems like a couple of weeks, I was notified that the appointment had been cancelled and that I would be advised of a new appointment in due course. Time passed, Christmas came and went and no new appointment. Knowing that I had to arrange for a PSA blood test a couple of weeks ahead of the consult and not having a specific appointment I took a punt and arranged for the blood test to be carried out on Friday 1st February.

Well time flies by when you are enjoying yourself and here we are, half way through January and I still had not heard anything regarding a new appointment.

So I contacted the Urology Department at the QA where they explained that the original appointment had been cancelled due to government and/or NHS rules and I had been placed on the Outpatients Waiting List. However, very helpfully she said she would arrange a new appointment for me.

“I have an appointment for you in February” she said.

“Monday 18th” she said.

“That’s amazing”  I replied “My previous appointment was on that day”

“What time ?” I asked.

“11:10”  she replied

“Bizarre” I responded. “That’s when my original appointment was scheduled”

“Oh I can’t give you that time” she jumps in. “The diary is showing a conflict with your original appointment even though it has been cancelled.” “I’ll have to give you another time. How’s 11:20 ?”

Obviously I accepted the new time and she said she would mail me confirmation.

So in summary, the new rules meant that my appointment had been shifted by 10 minutes, had cost me a telephone call and cost the NHS/QA  three appointment letters.

WHY ?

I can only imagine that they are applying the same petty bureaucratic rules that stop me from being able to book an appointment, to see my GP, greater than a month ahead of time.

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