I for one am pleased that the police in this country have access to Car Tax, MOT and Car Insurance Details and that this access is helping them to get dangerous and illegal cars off the roads.
However the experience of Lee-Ann Taylor has exposed a flaw in the system. A flaw that has left her £150 out of pocket.
The computer systems indicated that she was not insured even though she had taken out insurance the day before being stopped by the police. As they were not able to confirm her cover and she was not able to show documentary evidence her car was impounded. Hence the £150 fee to recover her car.
Now she is left with the police spokesperson suggesting that she see redress from her insurance company whilst the insurer is suggesting she chase up the police for a refund.
All because the computer systems are not real-time i.e. her insurance details went live 6 hours after she was stopped. Not entirely satisfactory.
Although you are warned not to keep your documents in your car ‘It would seem sensible to keep insurance documents or at least your reference number with you when driving.’

