12/09/2011 – WrAnTz

I’ll bet many of you have heard this around Christmas and Birthday time ………

“You are so difficult to buy presents for. I never know what to get you”

Being a fisherman I had always said just buy me hooks, swivels, lures and so forth. Not fancy or expensive but so necessary as those are the consumable items that every fisherman is always having to replace. Anyway a couple of years ago I had a sudden rush of blood to the head and suggested that my family buy me gift vouchers.

Not just any gift vouchers but, as I am an amateur photographer, “Jessops” gift vouchers.

Why ? Because, I thought, I would let my family contribute towards a large expensive lense for my camera. Big mistake.

When it was too late I discovered that these gift vouchers have an expiry clause. Perhaps I shouldn’t call them vouchers as the old paper vouchers did not have an expiry date or clause. However, Jessops have entered the modern, digital age. They now have gift cards. They look a bit like a credit card. The important thing to note is Clause 4 of the T & Cs printed on the back of the Jessops Gift Card and I quote.

The card will expire 24 months after the last time it was used to make a purchase or top up the balance. Any remaining balance will be automatically deducted.

However, as the recipient of the gift card, you cannot determine the trigger date. i.e the date on which the card was activated. At least not without going to a Jessops store to make a purchase. You cannot go to their web site and enter the card number to determine the validity of the card or the balance remaining.

I have over the last couple of years been given 4 of these cards. At no time was I informed of the amount on the cards until my son-in-law informed me that when he and my daughter purchased the latest card they asked and were told that there was indeed an expiry date. As a result I went to Jessops to find out what balances I had on the cards and to perhaps make a purchase. I was informed that the older 3 cards had expired.

The staff in the store rang through to another store to see if there was anything that could be done and were told that I would have to contact customer services but since they dind’t work at weekends, this being Saturday, I would have to come back to the store on Monday. Which I duly did.

I stood around while the manager made a call and was duly informed that nothing could be done and that I should contact head office and the customer liaison. On my return home I called these folks and was given the party line.

“The card states 24 months inactivity and the card will expire”

“No we cannot transfer the value of the expired cards to your current and valid card”

“We are really sorry that your grandchildren are being ripped off but there really is nothing we can do”

I am now in the process of contacting Jessops through their various e-mail links but will be writing to the CEO.

In the meantime I am writing this as a warning to anyone who might already have a Jessops Gift Card or maybe considering purchasing one of them for a friend or family member.