The company that I work for has a fancy telephone system. One of those that you have to log into using a password of 8 characters or more. You know the sort. The ones that cannot have any repeated characters, cannot be spurious i.e. cannot be people’s names or obvious like birthdays etc. etc. Oh and they are changed every 60 days or so. Woe betide you if you forget your password and that is exactly what I did. Came back from holiday and tried what I thought was my password. Tried too many times and was eventually locked out.
Since I work from home fairly frequently I wasn’t too worried but I did note that some messages had been left in the message centre ….. Voicemail. So I thought I’d get my password reset and see if any of these messages were important. So I contacted the help line who were very helpful and provided me with a web link to a site that they assured me would sort everything out. I duly followed the link, completed the various drop downs and sat back and waited for a temporary password to be sent via email.
After an hour or so an email arrived informing me that a problem ticket had been raised and pointing out that if the solution they had provided didn’t work that I could respond via the problem ticket. Another email followed informing me that the link I had followed was only to be used for IP phones. I don’t have an IP phone so I had been directed to a dead end.
Back to the first email and that problem ticket to which I responded and I sat back and waited to be contacted again.
Nothing happened.
So I started the process over again. This time I enforced the point that I did not have an IP phone. Having twice been placed on hold for several minutes the operator informed me that they didn’t support our phone system and that I would have to contact a different help desk and provided me with the number.
I contacted the new help desk and was greeted by a very friendly individual who knew exactly what I needed to do. Within the hour I had a temporary password and also I was provided with a direct dial number that would let me access my voicemail from home. So not just a problem resolution but also a bonus too.
So yesterday I was able to access my voicemail.
Remember the original problem ticket that was raised. The one that they said I could respond to and did. The one that I did not receive a reply to. Well the fourth message in my voicemail was from the lady from the help desk asking me if my problem had been resolved.
How on earth did they think I was going to hear that message ???
Surely a big clue would have been the introductory message that she would have heard which includes the date when I set it.
WrAnTz 